Lettings the Rosedale way

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Our history

Rosedale Letting Specialists was founded in October 2008 by Directors Warren and Hayley Norfolk. We traded as Reborn until September 2011 when the opportunity to work under the Rosedale brand was presented to them. As Reborn we had already achieved a substantial market share in and around Bourne as a result of the exceptional client care we delivered and the high number of recommendations we received.

Hayley explains why they made the move “The proposition of continuing our well respected business under the Rosedale brand meant that we were able to immediately offer stronger brand awareness and client contact via the High Street branches. It had always been important to us to find a way to grow the business without having a drastic impact on the competitive fee structure we had been able to offer our clients. Working with Rosedale resulted in overnight growth and now in 2014 we have more than doubled our managed portfolio and have continued to strengthen our service offering. We are still a separate company with our own team of specially trained staff to look after our clients. The lettings profession requires quite a different set of skills to estate agency sales so it is important that we always remain a team in our own right. Our clients truly get the best of both worlds with Rosedale and the constant flow of testimonials and referrals from clients gives me the confidence that my team remain ever committed to client care”.

Our values

Here at Rosedale Letting Specialists we remind ourselves of our mission statement and company values every day. We believe in:

“creating positive tenancies”

From the word ‘positive’ we have created an acronym to explain our company values:

Professionalism: Utilising knowledge & expertise to offer the most professional & accurate service possible.

Opportunities: Always looking for new opportunities for our clients and for business development.

Successful: Achieving top results via dedication and commitment to the cause.

Integrity: Working to the highest ethical principles at all times.

Transparency: Offering a transparent fee structure & transparency in communications. No spin – just good, honest, hard work at the right price.

Initiative: Using initiative and common sense to ‘get the job done’.

Value: Simply ‘adding value’ and proving our worth to every tenancy.

Excellence: Priding ourselves on providing excellence in the lettings world.